General Terms & Conditions

Re-fresh Skin & Body Wellness

Last updated: 30 October 2026

Welcome to Re-fresh Skin & Body Wellness.

We are a nurse-led skin, beauty and wellness clinic dedicated to providing professional, personalised care.

By booking an appointment, purchasing a service or using our website, you acknowledge the following Terms & Conditions, where applicable.

1. Our Services

Re-fresh Skin & Body Wellness provides a range of services, including:

Medical aesthetic and skin consultations
IV nutrient and hydration therapy
Microneedling and skin rejuvenation treatments
Massage and relaxation treatments
Beauty services, including facials, waxing, tinting and spray tanning

All services are provided within the qualifications, professional scope of practice and applicable regulatory requirements of the treating practitioner.

Certain treatments require an initial consultation, medical assessment or authorisation from an appropriately qualified prescriber.

2. Appointments & Bookings

All treatments are available by appointment only.

Appointments may be arranged through our website or by contacting Re-fresh Skin & Body Wellness directly.

We recommend booking in advance to secure your preferred appointment time.

Some treatments require additional consultation time, preparation or completion of medical forms before your appointment.

Please arrive on time. Late arrival may result in a shortened appointment or the need to reschedule if sufficient time is unavailable to complete your treatment appropriately.

3. Booking Deposits & Payments

A deposit or full prepayment may be required to secure certain appointments.

Any deposit amount, payment requirements and applicable cancellation conditions will be clearly communicated before booking confirmation.

Deposits are applied towards the total treatment cost.

All prices are displayed in Australian dollars (AUD) and include GST where applicable.

Additional services or products will only be charged with the client's agreement.

4. Cancellation & Rescheduling Policy

We understand that circumstances can change and kindly request a minimum of 24 hours' notice when cancelling or rescheduling an appointment.

Cancellations or rescheduling requests made with at least 24 hours' notice may have their deposits transferred to a new appointment or refunded, as applicable.

Cancellations made with less than 24 hours' notice, or failure to attend a confirmed appointment, may result in a reasonable cancellation fee where this was disclosed before booking.

Where a client is unwell, experiences an unexpected medical circumstance or develops a treatment contraindication, we encourage them to contact the clinic as soon as possible.

Cancellation fees will be assessed fairly and in accordance with Australian Consumer Law.

If Re-fresh Skin & Body Wellness needs to cancel or reschedule an appointment, clients will be offered an alternative appointment or an appropriate refund.

5. Consultations & Medical Suitability

Client wellbeing and appropriate clinical care are central to our practice.

Before certain treatments, clients may be required to complete a health questionnaire, consultation and medical assessment.

Clients must disclose relevant medical information, including:

Current medical conditions and allergies
Medications and supplements
Pregnancy or breastfeeding
Recent medical or cosmetic procedures
Previous adverse reactions
Other relevant health information

Re-fresh Skin & Body Wellness reserves the right to postpone, modify or decline treatment where it is not clinically appropriate.

Where a prepaid treatment cannot proceed, available alternatives and any applicable refund entitlements will be discussed.

6. Informed Consent

Informed consent is required before clinical treatments.

Clients will be provided with relevant information about their proposed treatment, including expected benefits, potential risks, side effects, alternatives and aftercare requirements.

Clients are encouraged to ask questions and make informed decisions before proceeding.

Consent may be withdrawn at any time.

Withdrawing consent will not affect a client's statutory consumer rights.

7. Treatment Results & Expectations

Every client is unique, and treatment responses and outcomes may vary.

Factors such as skin condition, medical history, lifestyle, age and individual response may influence treatment outcomes.

No particular cosmetic, therapeutic or wellness outcome is guaranteed.

Some treatments may involve temporary discomfort, redness, swelling, bruising, irritation or other potential adverse effects.

Relevant risks and expected recovery considerations will be discussed during consultation.

Additional treatments may be recommended where clinically appropriate but are never compulsory.

8. IV Nutrient & Hydration Therapy

IV nutrient and hydration treatments require an initial health assessment and approval from an authorised medical prescriber where applicable.

Treatment availability is subject to individual suitability, prescribing requirements and clinical assessment.

Additional consultation or prescribing fees may apply and will be disclosed before proceeding.

IV therapy involves potential risks, including bruising, discomfort, infection, allergic reactions and other complications.

IV treatments are not a substitute for appropriate medical assessment or treatment of underlying health conditions.

Re-fresh Skin & Body Wellness reserves the right to decline or postpone IV therapy where clinically indicated.

9. Prepaid Treatment Packages

Prepaid packages are subject to our separate Prepaid Medical Aesthetic & Skin Treatment Package Terms & Conditions.

Package inclusions, validity periods, payment requirements and appointment arrangements will be communicated before purchase.

All prepaid treatments remain subject to clinical suitability.

Clients retain their rights under Australian Consumer Law.

10. Gift Vouchers & Promotional Offers

Gift vouchers are subject to our separate Gift Voucher Terms & Conditions.

Purchased gift vouchers are generally valid for a minimum of three years unless a lawful exemption applies.

Promotional vouchers, complimentary offers and discount campaigns may have separate conditions.

Promotional offers cannot be combined unless expressly stated.

All offers remain subject to availability, individual treatment suitability and applicable consumer protection requirements.

11. Refunds & Consumer Rights

Re-fresh Skin & Body Wellness complies with Australian Consumer Law.

Refunds are not generally provided for a change of mind, unless otherwise agreed.

However, clients are entitled to refunds or other remedies where required by law.

Where a service cannot be provided, is unsuitable or does not meet applicable consumer guarantees, the circumstances will be reviewed and an appropriate resolution offered.

Nothing in these Terms & Conditions excludes or limits consumer rights that cannot lawfully be excluded.

12. Treatment Preparation & Aftercare

Clients are responsible for following relevant preparation and aftercare instructions provided by their treating practitioner.

These instructions may include temporary restrictions on certain skincare products, exercise, sun exposure, cosmetic procedures or other activities.

Clients should promptly notify Re-fresh Skin & Body Wellness of unexpected reactions or concerns following treatment.

Where urgent medical attention is required, clients should seek appropriate emergency medical care.

13. Mobile Treatments

Selected services may be available through our mobile treatment service.

Mobile appointments are subject to location, availability and suitability of the proposed treatment environment.

Additional travel fees may apply and will be disclosed before booking confirmation.

For clinical treatments, a suitable environment must be available to support appropriate infection prevention, privacy and patient care.

Re-fresh Skin & Body Wellness may decline or reschedule mobile appointments where these requirements cannot be met.

14. Privacy & Confidentiality

Re-fresh Skin & Body Wellness respects client privacy and handles personal and health information in accordance with applicable Australian privacy legislation.

Personal and health information is collected for purposes including appointment management, clinical assessment, treatment provision, communication and relevant legal or professional obligations.

Client information will only be accessed, used or disclosed where authorised or otherwise permitted or required by law.

Medical records and treatment information are maintained securely in accordance with applicable privacy and recordkeeping requirements.

Further information is available in our Privacy Policy.

15. Photography & Marketing Consent

Clinical photographs may be recommended for assessment, treatment planning or documentation.

Where photographs are required for clinical records, their purpose will be explained and appropriate consent obtained.

Photographs or personal information will not be used for advertising or promotional purposes without separate, specific consent.

Clients may decline marketing photography without affecting their access to treatment.

Any marketing material will be subject to applicable privacy, advertising and professional regulatory

requirements.

16. Website Information

Information provided on the Re-fresh Skin & Body Wellness website is intended for general educational and informational purposes.

It does not replace personalised medical advice, diagnosis or treatment.

Treatment descriptions are general and do not guarantee individual suitability or results.

We aim to keep website information accurate and current; however, service availability, pricing and treatment information may change.

17. Professional Standards

Re-fresh Skin & Body Wellness is committed to providing professional, respectful and individualised care.

Clinical services are delivered in accordance with applicable professional standards, regulatory requirements and the treating practitioner's scope of practice.

We reserve the right to decline or discontinue services where there are legitimate clinical, safety or professional reasons, subject to applicable legal obligations.

18. Feedback & Complaints

We welcome feedback and are committed to addressing concerns professionally and respectfully.

Clients who have questions or concerns regarding their treatment or experience are encouraged to contact Re-fresh Skin & Body Wellness directly.

We aim to acknowledge concerns promptly and work towards an appropriate resolution.

Clients also retain the right to raise concerns with relevant independent regulatory or consumer protection authorities.

19. Changes to Terms & Conditions

Re-fresh Skin & Body Wellness may update these Terms & Conditions periodically to reflect changes in services, business operations or legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively remove existing contractual or statutory consumer rights.

20. Contact Us

For appointments, enquiries or questions regarding these Terms & Conditions, please contact:

Re-fresh Skin & Body Wellness
Keysborough South, Victoria, Australia
Registered Nurse-led Skin, Beauty & Wellness Services

Email: kate.refreshskinandbody@gmail.com
Phone: 0412 548 065

Thank you for choosing Re-fresh Skin & Body Wellness.

Professional care. Personalised for you.