Prepaid Medical Aesthetic & Skin Treatment PackagesTerms & Conditions

At Re-fresh Skin & Body Wellness, our prepaid treatment packages are designed to support personalised skin health and aesthetic treatment plans.

Please review the following Terms & Conditions before purchasing a package.

1. Package Purchase & Payment

Full payment is required at the time of purchasing a prepaid treatment package unless otherwise agreed.
Package inclusions, the number of treatments, total cost and any additional fees will be clearly communicated before purchase.
Packages are allocated to the individual client and are non-transferable unless otherwise agreed.
Package offers cannot be combined with other promotions or discounts unless specified.

2. Package Validity

Prepaid treatment packages are valid for 12 months from the date of purchase, unless otherwise specified or a longer period is required by law.
We recommend scheduling treatments within the clinically recommended timeframe to support continuity of care.
Clients are responsible for arranging appointments within the package validity period.
Extensions may be considered for medical circumstances, pregnancy or other reasonable situations.
Any applicable statutory rights, including gift card requirements where relevant, take precedence over the stated validity period.

3. Consultations & Treatment Suitability

All medical aesthetic and skin treatments are subject to an individual consultation, health assessment and informed consent.
Treatments will only proceed where clinically appropriate.
Certain treatments may require approval from an authorised medical prescriber.
Treatment plans may be adjusted according to skin condition, medical history, contraindications or individual treatment response.
If a client becomes unsuitable for a treatment, alternative options, postponement or an appropriate refund will be discussed in accordance with Australian Consumer Law.
Purchasing a package does not guarantee eligibility for treatment.

4. Appointment Bookings & Cancellations

All appointments are subject to availability and must be booked in advance.
We kindly request a minimum of 24 hours' notice for cancellations or rescheduling.
Late cancellations or missed appointments may incur a reasonable fee where disclosed at the time of booking and permitted by law.
Clients experiencing illness, unexpected medical circumstances or treatment contraindications are encouraged to contact the clinic as soon as possible.
Repeated missed appointments may require future bookings to be confirmed in advance.

5. Refunds & Unused Treatments

Refunds are not generally provided for a change of mind, subject to applicable consumer rights.
Where a client chooses to discontinue a package, requests for a refund of unused treatments will be assessed individually.
Where a partial refund is agreed, the value of treatments already received will be calculated using the per-treatment price agreed and disclosed at the time of purchase.
Any refund calculation will be fair and reasonable and will not override rights under Australian Consumer Law.
Where Re-fresh Skin & Body Wellness cannot provide the agreed services, clients will be offered an appropriate remedy, including a refund where required by law.

6. Treatment Results & Expectations

Treatment outcomes vary depending on individual skin characteristics, health factors, lifestyle and treatment response.
No specific clinical or cosmetic outcome can be guaranteed.
Multiple sessions may be recommended to achieve the intended treatment goals; however, clients are not obligated to undergo treatment that is no longer suitable or desired.
Additional treatments, products or maintenance appointments are not included unless expressly stated in the purchased package.

7. Treatment Intervals & Aftercare

Recommended treatment intervals will be discussed during consultation.
Clients are encouraged to follow the prescribed preparation and aftercare instructions.
Treatments may be postponed where skin integrity, medical conditions, medications, recent procedures or other factors make treatment unsuitable.
Additional treatment sessions required beyond the purchased package will be discussed and priced separately.

8. Package Changes & Availability

Re-fresh Skin & Body Wellness reserves the right to modify future package offerings and pricing.
Packages already purchased will be honoured according to the agreed inclusions, subject to clinical suitability and applicable law.
Where an included treatment becomes unavailable, a suitable alternative may be offered with the client's agreement.
Clients retain their entitlement to applicable refunds or other remedies under Australian Consumer Law.

9. Client Responsibilities

Clients are requested to:

Provide accurate and current medical information.
Inform their treating practitioner of changes to medications, medical conditions, pregnancy or skin health.
Attend scheduled appointments or provide appropriate cancellation notice.
Follow relevant pre-treatment and post-treatment instructions.
Discuss any concerns or unexpected treatment responses with their treating practitioner.

10. Australian Consumer Law

All prepaid treatment packages are subject to Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee or statutory right that cannot lawfully be excluded.

By purchasing a prepaid treatment package, clients acknowledge that they have been provided with these Terms & Conditions and understand the package inclusions, payment arrangements and booking requirements.

Agreement to these Terms & Conditions does not replace the requirement for individual clinical assessment or informed consent before treatment.

Nurse-led care. Personalised for you.