Privacy Policy

Re-fresh Skin & Body Wellness
Effective Date: 01/07/2025

1. Introduction

At Re-fresh Skin & Body Wellness (“we,” “our,” or “us”), your privacy is important to us.
We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal and health information.
By using our services or website, you agree to the terms of this policy.

2. Information We Collect

We collect personal and health information necessary to provide safe, effective, and personalised wellness and aesthetic treatments. This may include:

Personal details: name, date of birth, contact information, and address
Health information: medical history, allergies, medications, and health conditions
Consultation and treatment records: treatment notes, photos (if consented), and progress information
Signed documentation: client consent forms, medical waivers, and scripts from IV League doctors
Payment and booking details: information required to manage appointments and payments

3. How We Collect Information

Your information is collected directly from you when you:

Complete a client intake or medical history form
Attend a consultation or treatment
Communicate with us by phone, email, or through our website
Sign consent or waiver forms

We may also receive relevant information from medical professionals (such as IV League prescribing doctors) as part of your care.

4. How We Store and Protect Your Information

Your personal and medical information is securely stored using the Juvae 360 platform, a professional and compliant medical record management system.

We also securely retain signed waivers, medical consent forms, and scripts from IV League within protected client files.

We take reasonable steps to ensure that all information is:

Stored securely (electronically and/or physically)
Accessed only by authorised staff and medical professionals
Protected against loss, misuse, unauthorised access, modification, or disclosure

5. How We Use and Disclose Information

We use your information to:

Provide safe and appropriate treatments
Maintain accurate medical and client records
Comply with legal, ethical, and regulatory obligations
Communicate with you about appointments, services, and updates

Your information may be disclosed to:

Medical professionals, such as IV League prescribing doctors, for clinical purposes
Juvae 360, as our secure medical record provider
Regulatory authorities or legal representatives, if required by law

We do not sell, rent, or share your personal information for marketing or advertising purposes.

6. Access and Correction

You have the right to access and request correction of your personal information held by us.
Requests can be made in writing to:
📧 kate.refreshskinandbody@gmail.com

We will respond to your request within a reasonable timeframe and may ask for proof of identity for security purposes.

7. Data Retention

We retain client and medical records in accordance with professional and legal requirements for healthcare providers in Australia.
When information is no longer required, it is securely deleted or destroyed.

8. Website and Online Bookings

When you visit our website, we may collect non-identifiable information such as browser type, pages visited, and time spent on the site, to help us improve user experience.

If you use our online contact or booking forms, your information will be used only to manage your enquiry or appointment.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws.
The latest version will always be available on our website.
Please check this page periodically for any updates.

10. Contact Us

If you have any questions, concerns, or complaints about how your information is handled, please contact us:

Re-fresh Skin & Body Wellness
📍 Elmswood Bvd, Keysborough VIC 3173
📧 kate.refreshskinandbody@gmail.com
📞 0412 548 065

We take privacy concerns seriously and will respond promptly to your enquiry.

Disclaimer

This Privacy Policy is intended to provide general information about how Re-fresh Skin & Body Wellness handles personal data.
We may update this policy without prior notice to reflect changes in practice, technology, or legal requirements.